Returns & Exchanges Policy
We want you to be completely satisfied with your purchase; if a product does not meet your expectations, you may return it within 30 days of purchase for a full refund or exchange. Please note that all returned items must be in original, lightly used, or unopened condition to qualify for a return.
Verify Eligibility
Ensure your product was purchased within the last 30 days and is in its original packaging or has been only lightly used.
Gather Your Receipt
Locate your original physical receipt or your digital order confirmation email to validate the transaction.
Visit a Location
Bring the item and your proof of purchase to any Gene Juarez Salon & Spa location to speak with our guest service team.
Receive Refund or Credit
Once approved, your refund will be processed to the original payment method or issued as a salon credit for future services and products.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing